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Return policy

Web Store Return Policy

All returns must be pre-approved by Lineage Botanica. Before shipping back your return, send us an email at and let us know which item you are returning.

All one of a kind items cannot be returned.

Shipping costs are non-refundable and return shipping fees are the responsibility of the customer. All return packages must be insured.

If you wish to return your purchase, we will gladly issue a store credit or exchange within 14 days of delivery for items that are returned in new, unused condition in their original package, with a copy of your receipt. We reserve the right to refuse returns that do not match these conditions.